*Important Notes and Information
1. Installation of solar panels, wiring, electrical boxes or cabinets are not included in purchase price. Presnell’s Renewable Energy does not provide installation. A step-by-step Instruction and Operation Manual is included, and some people may be able to install themselves; however, installation may require a local qualified installer or electrician. Installation of solar panels on roofs or other places can be dangerous. Building and electrical codes vary by community. It is the responsibility of the buyer to install legally, safely, and obtain proper permits, when required, before installation.
2. We do not rush quality because we desire long-term customer satisfaction. Some companies store batteries, solar generators and other components for months (or years) without any maintenance, charging, testing or break-in. They simply send you a bunch of boxes of old inventory or obsolete products with poor or no instructions and assume that they will operate when you receive them. This can cause a lot of stress and aggravation for you, the customer, and can also reduce the life of these systems. This is not how we do business at Presnell’s Renewable Energy. Solar products are continually being improved and updated by the manufacturers. When you place an order, we have the batteries, solar generators, solar panels and other components express shipped to us direct from the manufacturers, so you will receive the newest and most up-to-date and modern products available. Once we receive them from the manufacturers, the products will be assembled and tested for operation and quality through two complete charge and discharge cycles. In the rare event any product fails to pass our high-quality standards, it will be replaced with a new one until we are fully satisfied you will receive only the best. After this quality control testing and operational break-in period, your products will be set up, programmed, fully charged and carefully packaged for shipment or delivery. We take this important step, so you can be assured that your products will operate at maximum efficiency when you receive them. This vital break-in period also helps assure that you will obtain maximum product life from your products. This important process takes time, so please allow 14-20 days for your order to ship. We will keep you informed during this process, so you can plan for delivery. Our goal is your complete satisfaction with our products and our company.
3. Specifications, offerings and prices are subject to change without notice. We attempt to keep our website listings and printed materials up-to-date; however, solar technology manufacturers are continually improving their products which may result in specification and product changes, upgrades or price changes before they are updated on our website or printed materials. Should that occur, we will inform you of those changes prior to processing your order.
4. Three-year upgrade trade-in program policies: Program subject to change or end without notice. If, after you purchase your package from Presnell’s Renewable Energy, you decide that you need a more powerful package within the first three years, we will take back your old package in trade against the price of a new, more powerful package. It’s somewhat like trading in your used car for a new one. Your trade-in price will vary depending on the age and operational quality of your existing package and your old package must have been purchased entirely from Presnell’s Renewable Energy to qualify. Damaged or nonworking products or packages will not qualify for trade-in. Trade-in prices will vary from time to time and are market dependent.
5. Return Policy: If you are not satisfied with your purchase, you can return the product within 30 days and get a refund. Return shipping and insurance is your (buyers) responsibility. No COD shipments will be accepted. Returned products must be unused, undamaged and in original packaging with all original paperwork or return will be refused. Products that no longer qualify for returns or warranty service may qualify for trade-in under our Three-year Upgrade Trade-in Program. See Three-year Upgrade Trade-in Program policies, in Important Notes (item number 4 above) for more information.
6. Shipping Policy: When you place your order, all products will be assembled and tested through two complete charge and discharge cycles. Then they will be fully charged and carefully packaged for shipment or delivery. We take this important step, so you can be assured that your products will operate at maximum efficiency when you receive them and last a long time. This important process takes time so please allow 14-20 days for items to be shipped. See item number 2 in Important Notes above for more information.
2. We do not rush quality because we desire long-term customer satisfaction. Some companies store batteries, solar generators and other components for months (or years) without any maintenance, charging, testing or break-in. They simply send you a bunch of boxes of old inventory or obsolete products with poor or no instructions and assume that they will operate when you receive them. This can cause a lot of stress and aggravation for you, the customer, and can also reduce the life of these systems. This is not how we do business at Presnell’s Renewable Energy. Solar products are continually being improved and updated by the manufacturers. When you place an order, we have the batteries, solar generators, solar panels and other components express shipped to us direct from the manufacturers, so you will receive the newest and most up-to-date and modern products available. Once we receive them from the manufacturers, the products will be assembled and tested for operation and quality through two complete charge and discharge cycles. In the rare event any product fails to pass our high-quality standards, it will be replaced with a new one until we are fully satisfied you will receive only the best. After this quality control testing and operational break-in period, your products will be set up, programmed, fully charged and carefully packaged for shipment or delivery. We take this important step, so you can be assured that your products will operate at maximum efficiency when you receive them. This vital break-in period also helps assure that you will obtain maximum product life from your products. This important process takes time, so please allow 14-20 days for your order to ship. We will keep you informed during this process, so you can plan for delivery. Our goal is your complete satisfaction with our products and our company.
3. Specifications, offerings and prices are subject to change without notice. We attempt to keep our website listings and printed materials up-to-date; however, solar technology manufacturers are continually improving their products which may result in specification and product changes, upgrades or price changes before they are updated on our website or printed materials. Should that occur, we will inform you of those changes prior to processing your order.
4. Three-year upgrade trade-in program policies: Program subject to change or end without notice. If, after you purchase your package from Presnell’s Renewable Energy, you decide that you need a more powerful package within the first three years, we will take back your old package in trade against the price of a new, more powerful package. It’s somewhat like trading in your used car for a new one. Your trade-in price will vary depending on the age and operational quality of your existing package and your old package must have been purchased entirely from Presnell’s Renewable Energy to qualify. Damaged or nonworking products or packages will not qualify for trade-in. Trade-in prices will vary from time to time and are market dependent.
5. Return Policy: If you are not satisfied with your purchase, you can return the product within 30 days and get a refund. Return shipping and insurance is your (buyers) responsibility. No COD shipments will be accepted. Returned products must be unused, undamaged and in original packaging with all original paperwork or return will be refused. Products that no longer qualify for returns or warranty service may qualify for trade-in under our Three-year Upgrade Trade-in Program. See Three-year Upgrade Trade-in Program policies, in Important Notes (item number 4 above) for more information.
6. Shipping Policy: When you place your order, all products will be assembled and tested through two complete charge and discharge cycles. Then they will be fully charged and carefully packaged for shipment or delivery. We take this important step, so you can be assured that your products will operate at maximum efficiency when you receive them and last a long time. This important process takes time so please allow 14-20 days for items to be shipped. See item number 2 in Important Notes above for more information.